Terms & Conditions

I. Application of These Terms And Conditions

These terms and conditions (“Terms”) govern your relationship with CYCMODE Inc. (“CYCMODE”, “we”, “us”, or “our”), including, but not limited to, your use of the CYCMODE Website www.CYCMODE.com (the “Website”), your rights to cancel your purchase of CYCMODE classes, your registration for classes, your purchase of merchandise, your communication with CYCMODE, and your use of and attendance at CYCMODE’s studio.

These Terms incorporate by reference our Privacy Policy.


A. Informal Dispute Resolution

At CYCMODE, we believe every ride and every rider matters. Our goal is to do our best to ensure that every experience with CYCMODE will exceed your expectations. If that doesn’t happen, we hope you will give us the opportunity to try to address any problem. To do that, please e-mail us at hello@cycmode.com or write to us at CYCMODE Inc., 1333 S Wabash Suite 806, Chicago, IL 60605 Attention: DISPUTE. Please include: (1) your name, (2) your address, (3) a description of your concerns, and (4) a description of the specific relief you seek.

B. Arbitration Agreement

By accepting the Terms, you and CYCMODE agree to submit any and all Disputes (as defined below) to binding arbitration pursuant to the Federal Arbitration Act (Title 9 of the United States Code), which shall govern the interpretation and enforcement of this arbitration agreement (“Arbitration Agreement”). Arbitration shall be before the American Arbitration Association (“AAA”), www.adr.org.


C. Class Action Waiver

You agree that the arbitration of any Dispute (as defined below) shall be conducted on an individual, not a class-wide basis, and that no such arbitration proceedings may be consolidated with any other arbitration or other legal proceedings involving CYCMODE or any other person. You further agree that you, and anyone asserting a claim through you, will not be a class representative, class member, or otherwise participate in a class, representative, or consolidated proceeding against CYCMODE. We and you agree that the arbitrator of any Dispute between us may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claim (such as a class action, representative action, consolidated action or private attorney general action).

If this class action waiver (“Class Action Waiver”) clause or any portion thereof is found to be illegal or unenforceable, then the Arbitration Agreement will be unenforceable, and the Dispute will be decided by a court. Any claim that all or part of the Class Action Waiver is invalid, unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

D. Definition of Dispute

Except as described below, the term “Dispute” in this Arbitration Agreement and the Class Action Waiver means any dispute, claim, or controversy between you and CYCMODE regarding any aspect of your relationship with CYCMODE, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, gross negligence or reckless behavior), or any other legal, statutory or equitable theory, and includes the validity, enforceability or scope of the Terms except for the scope, enforceability and interpretation of this Arbitration Agreement and Class Action Waiver.

Dispute SHALL NOT include personal injury claims or claims for lost, stolen, or damaged property.

Dispute also SHALL NOT include; (1) claims that all or part of the Class Action Waiver is invalid, unenforceable, unconscionable, void or voidable; and (2) any claim for public injunctive relief, i.e., injunctive relief that has the primary purpose and effect of prohibiting alleged unlawful acts that threaten future injury to the general public. Such claims may be determined only by a court of competent jurisdiction and not by an arbitrator.

E. How Will the Arbitration Work?

Either you or CYCMODE may initiate arbitration proceedings. The arbitration will be conducted before a single arbitrator. The arbitration will be an individual arbitration, and shall in no event be commenced as a representative or class arbitration.

If you or CYCMODE initiate arbitration, you and we will do so before the AAA:

  • Which particular rules apply in AAA arbitration will depend on how much money is at issue. For less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes/Consumer Arbitration Rules will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. The AAA rules are available atadr.org or by calling 1-800-778-7879.
  • As set forth in the section of these Terms regarding Choice of Law, the arbitrator shall apply Illinois.

If required for the enforceability of this Arbitration Agreement under the Federal Arbitration Act, CYCMODE will pay all arbitrator’s costs and expenses. If not, those costs will be paid as specified in the above-referenced rules.

F. Where Will the Arbitration Be Held?

You or CYCMODE can bring the arbitration in the state of Illinois.

III. Use of the Site by Minors

If you are under 18, you may register and use the Website only with the involvement of a parent or guardian. CYCMODE does not accept the online registration of minors; please do not attempt to register on the Website if you are under the age of 18. Registration of a minor must be completed in person at one of our studios with a parent or guardian. Minors who are at least 12 years of age, meet the minimum height requirement of 4″11″, who have submitted a Minor New Rider Waiver Form signed by a parent or guardian, may sign up for classes online.

IV. Reservations/Charges/Classes and Gift Cards

In order to make a reservation, you must first buy a single class or a series of classes. To buy an individual class or series of classes online, you can either sign up here https://www.CYCMODE.com/series/ by using your e-mail and creating a password, or if you are already registered, click login to buy a series and make your reservation.

In addition to classes and series of classes, you can also buy a gift certificate. CYCMODE’s gift certificates are called “gift cards”. Gift cards never expire and the person that you are giving them to can use his or her gift card(s) to buy classes or to buy any kind of merchandise. Once a class is purchased using a gift card, it will expire, just like any other class you buy. If you would like to buy a gift card, please click here https://www.CYCMODE.com/shop/gift-card/.

Gift cards and classes are not the same thing. Unlike gift cards or gift certificates, classes are for our rides only. You cannot give classes to another as a gift. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for cash and you cannot transfer it to another rider.

Classes do expire. The expiration dates are posted in the description of the class or series of classes on the Website and listed on your rider receipt. If, however, you get busy up and cannot book a ride in time, just give us a call, stop by the studio, or e-mail us and we can help you.

Future class prices are subject to change, but CYCMODE will honor your class or series of classes until the expiration date, regardless of whether there is a price increase in the interim. We accept MasterCard, Visa, Discover, and American Express. Cash payments may only be made in a CYCMODE studio. You can reserve classes online up to 1 week in advance (Monday at noon through the following Monday), but not later than 1 hour prior to class time.

Your credit/debit card will be charged for your order when you buy your class or series of classes, not when you book your bike. CYCMODE will not process charges that use an incorrect, expired, or over-the-limit credit card. We will try to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that CYCMODE may incur in its efforts to collect any unpaid balances from you.


You may cancel your purchase of one class or a class series at any time before midnight of the fifth business day after the date of your purchase, excluding Sundays and holidays. You may cancel your purchase of a SuperSoul series within 45 days after your purchase. To cancel, mail, e-mail or deliver a signed and dated notice which states that you are canceling your purchase, and send it to hello@cycmode.com or  CYCMODE Inc., 1333 S Wabash Ave Suite 806, Chicago, IL 60605, Attention: CANCELLATION

CYCMODE will refund the purchase price of your unused classes within ten days after we receive your notice of cancellation.


You or your representative may also cancel your purchase of a class or series of classes for any of the reasons listed below. To do so, you must give us written notice, by e-mail or certified or registered mail to hello@cycmode.com or  CYCMODE Inc., 1333 S Wabash Ave Suite 806, Chicago, IL 60605, Attention: CANCELLATION

You may cancel your contract in any of the following circumstances.

  • If you become disabled and, as a result, cannot physically participate in a class you have purchased, and your condition is verified by a doctor, CYCMODE will refund you the purchase price of your unused class or classes.
  • If you die, CYCMODE will refund your representative the purchase price of your unused class or classes.
  • If you move your residence more than 25 miles from a CYCMODE studio location, you may cancel your purchase and CYCMODE will refund the purchase price of your unused class or classes. Depending upon where you live, you may be charged a cancellation fee.
  • If CYCMODE stops offering classes, you may cancel your purchase.

VII. Cancellation Policy for Reservations

In order to cancel a reservation in a CYCMODE class and return it to your account, you must unreserve by 5 PM the night prior to the class. Once your reservation is cancelled, the class will be returned to your account to be used at a future date; the class is not refunded. If you haven’t cancelled by 5 PM the night before, your scheduled class will be charged to your series.

You can cancel your reservation in the following ways:

  1. Log into your account on the Website, and, next to the class you wish to cancel, press “unreserve”.
  2. Call 312-929-2830 to cancel the class.

Please note, in fairness to all our customers, BIKES WILL BE RELEASED 4 MINUTES BEFORE CLASS BEGINS.

FOR RIDERS RUNNING LATE: We ask that you call the studio to let us know you are on the way. The front desk will hold a reservation for up to 10 minutes after class begins though we cannot guarantee you will be given the bike you signed up for. Riders who are more than 10 minutes late will not be admitted into class as it is too disruptive.

FOR RIDERS LEAVING EARLY: If you’re planning on leaving early, we kindly request that you tell the instructor ahead of time.

VIII. Geographic Use of Classes

CYCMODE offers different series of classes so that our customers can select the options that best suit their individual needs. Before you buy a class or series of classes, it is important that you take a minute and read the written descriptions we provide you about what the class or series includes, its expiration date, and any limitations on where you may use your class.

IX. Waiver and Release

By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes and Facilities”) of CYCMODE, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in indoor cycling and exercise equipment in association with the Classes and use of the Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death.

You have read and thoroughly understand the CYCMODE Bike Safety Instructions that are posted on CYCMODE’s Website, a hard copy of which was also provided to me by CYCMODE staff. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff.

If in the subjective opinion of the CYCMODE staff, you would be at physical risk using CYCMODE’s Classes and Facilities, you understand and agree that you may be denied access to the Classes and Facilities until you furnish CYCMODE with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing CYCMODE’s concerns and stating that CYCMODE’s concerns are unfounded.

In consideration of being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, whether sustained while using exercise equipment or not, (2) release, indemnify, and hold harmless CYCMODE, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of CYCMODE’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using CYCMODE’s Classes and Facilities, and should not be participating in any Classes.

X. Links/Third Party Websites

CYCMODE has not reviewed all the sites linked to the Website and/, and is not responsible for the content or any off-site pages or other linked sites. Although a third party website and/ may contain the CYCMODE logo, please understand that it is independent from CYCMODE, and that CYCMODE has no control over the content of that website and/. Going to third party or off-site websites from the Website and/ is at your own risk. These links do not imply endorsement of, sponsorship of, or affiliation with CYCMODE.

XI. Intellectual Property Rights

The trademarks and trade dress of CYCMODE are proprietary to CYCMODE and may not be used by you for any reasons other than as expressly permitted by these terms. All Website content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, CYCMODE. You have the right to view, electronically copy, and print in hard copy portions of the Website for the sole purpose of making class reservations, purchases, or other personal use.

Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of CYCMODE, is strictly prohibited.

You acknowledge that CYCMODE and/or third party content providers remain the owners of all Website materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms. CYCMODE may discontinue or remove the Website, or any portion thereof, or discontinue your right to use the Website, or any portion thereof, at any time.

XII. Not Authorized to Perform Data Mining

You are not authorized without the prior written permission of CYCMODE to use any computer code, data mining software, “robot”, “bot”, “spider”, “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website and/ or accessed through this Website and/. You also may not engage in the mass downloading of files from this Website and/; use the computer processing power of this Website and/ for purposes other than those permitted above; flood this site with electronic traffic designed to slow or stop its operation; or establish links to or from other websites to this Website.

XIII. Not Authorized to Use This Website for Commercial Purposes

Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on any of CYCMODE’s material in any way for any public or commercial purpose. Thus, you are not authorized to (i) resell or make commercial use of this site or its contents; (ii) collect or use any product listings, descriptions, photographs or prices displayed on this Website and/ in connection with the sale or resale of any CYCMODE products or for other commercial purposes; or (iii) create, reproduce and/or distribute any materials derived from the content provided on this Website and/. Furthermore, CYCMODE’s material may not be displayed or communicated on any other website and/, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, user’s permission to use CYCMODE’s material will automatically terminate and any copies made of CYCMODE’s material must be immediately destroyed.

Any unauthorized use of CYCMODE’s material may violate state and federal criminal laws, infringe copyright laws, trademark laws, the laws of privacy or publicity, and communication regulations and statutes.

XIV. Warranty Disclaimer and Limitation of Liability

In no event will CYCMODE be liable for any direct, indirect, special, or other consequential damages resulting from your use of the Website or on any other linked/third-party website, your purchase of CYCMODE classes, your rights to cancel your purchase of CYCMODE classes, your registration for classes, your purchase of merchandise, your communication with CYCMODE, and your use of and attendance at CYCMODE’s studios, including without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling systems or otherwise, including any claims waived by you previously in this agreement even if CYCMODE expressly advised of the possibility of such damage.

All information, goods, services, products and experiences are provided by CYCMODE on an “as is” basis only. The entire risk as to the quality and performance of the goods, services, products and experiences remains with you. Should the goods, services, products and/or experiences prove defective after purchase, you assume the entire cost of such defect. CYCMODE provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.

XV. Choice of Law

The Terms are governed by the laws of the State of Illinois, without regard to Illinois’ choice of law provisions. Except as provided above as to those Disputes you or CYCMODE submit to binding arbitration pursuant to the Federal Arbitration Act (Title 9 of the United States Code), any Disputes must be brought in Illinois.

XVI. Acceptance of Terms

By using the Website, purchasing a CYCMODE class, registering for a CYCMODE class, booking a bike, purchasing merchandise, and/or using or attending a CYCMODE class, you signify your acceptance of the Terms. If you do not agree to this, please refrain from using the Website, purchasing a CYCMODE class, registering for a CYCMODE class, booking a bike, purchasing merchandise, and/or using or attending a CYCMODE class.

Occasional changes may be made to this document to reflect changes in CYCMODE’s policies. The Terms may be revised at any time by updating this posting. By using the Website, by buying CYCMODE classes, registering for classes, booking bikes, buying merchandise, and/or using and attending CYCMODE’s studios, you agree to be bound by any such revisions. Riders are encouraged to check this document periodically to stay informed of current guidelines.

XVII. Contact Us

If you have any questions about these Terms you can reach us at hello@CYCMODE.com.

EFFECTIVE DATE: April 18, 2018